Covid-19 Safety & Sanitation Protocols
We are so happy to be open and we are so thankful for all of you! We care about keeping everyone safe and healthy. Thank you for taking the time to look at our guidelines below.
Updated Mask Policy: All staff and clients are asked to wear a mask in accordance with CDC guidelines. Because these guides are continuously changing, we are continuing to monitor the CDC and Virginia State recommendations and update our policies to align with these guidelines. We use the CDC tracker to monitor our area and the local recommendations:
CDC Covid Tracker
Arrival Procedure
When you arrive at the salon you will stop at the front desk for hand sanitizer, a touch free temperature check, and please bring your own mask. If you do not have one we will provide you with a disposable mask.
Updated Mask Policy: All staff and clients are asked to wear a mask in accordance with CDC guidelines. Because these guides are continuously changing, we are continuing to monitor the CDC and Virginia State recommendations and update our policies to align with these guidelines. We use the CDC tracker to monitor our area and the local recommendations:
CDC Covid Tracker
Arrival Procedure
When you arrive at the salon you will stop at the front desk for hand sanitizer, a touch free temperature check, and please bring your own mask. If you do not have one we will provide you with a disposable mask.
Confirmation Policy
We can't wait to see you soon! We require confirmation 24-48 hours in advance. Please confirm by email, phone or text to keep the appointment. We really appreciate your consideration.
Credit Card Policy
We require a credit card on file when booking all hair color services. We also ask for a card on file for any guests that have a no show or late cancel. This policy helps us to reduce no show appointments. Thank you for understanding!
Cancellation Policy
If you need to cancel for any reason, please give us 24 hours notice. We really appreciate it so that we can fill that spot. Appointments that are cancelled with less than 24 hours may be charged a 50% cancellation fee. Guests that do not show up to their appointments will be charged for the full service. Thank you letting us know in advance when something comes up!
Late Arrival Policy
We understand that things come up and we will try to accommodate you as best as possible. If arriving more than 10-15 minutes past your appointment time we may need to shorten, change or reschedule your service so that a late arrival does not affect other client appointments.
Modification Policy
We love happy customers! If you need a modification on a service, please give us a call within a week of your service to schedule a modification appointment. For color modifications, we do ask for photos or an in person consultation in order to schedule appropriately.
Thick or Long Hair Policy
Extra long or thick hair needs lots of love, products, and extra time! If you have very long or thick hair (or both) please let us know so we can add time and a long or thick hair charge to your appointment.